FAQ
​How Does it work?
Go to the 'Contact' page and fill in the boxes with the relevant details. alternatively email whiteleywatchrepairs@outlook.com with any enquires. I will then respond with information and a rough estimate and how to receive the watch and postage/collection/delivery options. I will then receive the watch and give a more accurate quote for the work. I'll wait to commence work until I have received confirmation.
Payment and Shipping
Payment is completed through bank transfer or cash on completion of the works before being posted/delivered. Deposits may be required to obtain parts. Every watch is different so every transaction will be treated as unique. Shipping will be with Royal Mail using a PO box for security reasons. Collection/Delivery will/can be discussed.
​How Long will it take?
Allow up to 3 weeks for a general repair as parts can take some time to arrive after ordering and the watch will need to be tested for a period of time. Servicing can take between 3 and 6 weeks. Simple battery changes can take from 1 - 5 days depending on postal services.
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Returns & Refunds
Due to the nature of watch repair and restoration services, all completed work is considered final. Parts installed and labour performed are non-refundable once the service has been carried out. All repairs are covered by a 1-year warranty on workmanship and installed parts. If you experience an issue related to the repair within this period, please contact us so we can assess and, where applicable, correct the problem.